Torchlight Entertainment Agency

Q. How does an entertainment agency work?
A. An entertainment agency operates very much like any other type of agency. Our business is about matching the needs of our customers with those performers and artistes registered with us. If a successful match is identified, then the agency makes contractual arrangements to secure a booking on your behalf. You do not pay the agency for its service, but performers are charged a commission on each booking we secure for them.

Q. How can I be sure that I am booking good quality performers?
A. Torchlight only employs professionals and quality assures all of the performers offered to our customers for booking - this means that we, as professional musicians ourselves, will have evaluated each act in advance, and are satisfied that they meet our high standards. This assessment includes an appraisal of technical skill, musicianship, presentation and reliability.

Q. How is Torchlight different from other agencies?
A. Being performers ourselves, we understand all aspects of live performance and entertainment, and can provide accurate and meaningful advice to our customers. We know what works well - and what doesn't! This advice is offered free to anyone at any time. We are also different in as much as we contract with you - the customer - directly. Many other agencies simply set up a contract between a client and the performer. Torchlight however, stays with you from the moment of your first enquiry until the end of the performance which you have booked. This level of service, and the professionalism of our entertainers, means that Torchlight is not always the cheapest agency, but we believe that we offer true value for money and real peace of mind.

Q. What things should I consider when choosing entertainment for my event?
A. We will guide you through this when you make an enquiry, but to begin with you may like to think about some of the following issues: style; volume; number of performers and the space that they will require; presentation and dress; repertoire; appropriateness to the venue and the age range/number of your guests. All of these factors can vary - so please ask for assistance.

Q. So how do I make an enquiry?
A. This is very simple. You can contact us by phone or email. Alternatively, you can complete the enquiry form provided on this web site.

Q. How do I make a booking?
A. If you want to make a confirmed booking, then we will prepare a contract for your signature. This will state the details of your booking and the agreed fee. In order to confirm your booking, we ask you to sign and return the contract, and pay a booking deposit of 20%. Any payment requested from you will be supported by an invoice, and you will be sent a receipt automatically.

Q. What if I want to cancel my booking?
A. Unfortunately, we cannot return booking deposits. Cancellation of contracts are subject to a scale of cancellation charges which are calculated on the basis of how much notice you give us, i.e., the more notice you give us, the less you pay. You should be aware however that cancellations made within 14 days of the engagement date attract a 100% cancellation fee - this is because we will be liable to pay the performers you have booked on the same basis.

Q. Can I request particular items of music to be performed?
A. Usually, yes. Although, we appreciate knowing about this in advance. We are also happy to advise you on your choice of repertoire - so please, just ask!

Q. What happens if the performers I have booked don't turn up?
A. This has NEVER happened. But if it ever did, then you are guaranteed a full refund, whether or not we are responsible! Should a performer miss an engagement due to an emergency or illness, we do however reserve the right to make a substitution of equal quality.

Q. Should I be nervous?
A. No, relax. Our Business is here to remove any difficulties you may face with regard to live entertainment. During the process of your booking, and at anytime, you may contact us about all aspects of your contract with us, or ask to have a face to face meeting with one of our advisors. We will be pleased to help.